Grievance Redressal

Staybook.in Hospitality Pvt. Ltd. is committed to maintaining the highest standards of transparency, fairness, and customer satisfaction across all regions where we operate, including India and the European Economic Area (EEA).

If you have any complaint, concern, or grievance related to bookings, payments, refunds, content, data privacy, or services facilitated through the Staybook.in platform, you may raise it using the mechanism detailed below.

In compliance with applicable laws including the Information Technology Act, 2000, IT Rules, 2021 (India), Consumer Protection Act, 2019, and the General Data Protection Regulation (EU) 2016/679 (GDPR), the grievance details are as follows:

Designation: Grievance Redressal Officer

Company: Staybook.in Hospitality Pvt. Ltd.

Email: grievance@staybook.in

Contact Number: +91 92203 43123

Registered Office (India):

Staybook.in Hospitality Pvt. Ltd.

New Delhi, Delhi

Grievances may be raised for matters including but not limited to:

• Booking confirmations, cancellations, or modifications
• Refunds, failed transactions, or payment disputes
• Service-related concerns with listed accommodation providers
• Incorrect, misleading, or unauthorized listings
• Content removal or correction requests
• Data protection, privacy, or information security issue
• Any violation of applicable laws or platform policies

To ensure timely resolution, please include:

• Booking reference number (if applicable)
• Registered email ID or mobile number
• Clear description of the issue
• Relevant supporting documents, if any

Grievances will be acknowledged within 48 hours of receipt.

• We aim to resolve all grievances within 15 working days.
• Matters requiring extended verification will be communicated with appropriate updates.

If the resolution provided is not satisfactory, the grievance may be escalated by replying to the original communication. Escalated matters are reviewed independently to ensure fair and unbiased resolution.

Staybook.in operates as an online intermediary platform, facilitating bookings between users and third-party accommodation providers.

While Staybook.in strives to ensure accuracy and compliance, the platform is not directly responsible for services rendered by third-party providers.

However, Staybook.in actively assists users in dispute resolution and lawful content review.

Staybook.in processes personal data in accordance with:

• Information Technology Act, 2000 (India)
• IT Rules, 2021 (India)
• Consumer Protection Act, 2019
• General Data Protection Regulation (EU) 2016/679 (GDPR)
• Users may exercise their data rights, including access, correction, erasure, or restriction, by contacting the Grievance Officer.

All legal, regulatory, and grievance-related communications must be addressed to:

Email: grievance@staybook.in